10DLC suspensions freeze all US messaging traffic. Follow this audit checklist to fix privacy policy omissions, opt-in disclosures, and appeal suspensions successfully.
Waking up to an A2P 10DLC campaign suspension notice halts user onboarding across your entire US customer base. Carriers suspend campaigns when consumer complaints surge, opt-in disclosures are missing, or unapproved use-cases are detected. This runbook details how to recover quickly.
1 Root Cause Audit Checklist
1. Review recent consumer complaint ratios (must stay below 0.1%).
2. Verify that website privacy policies explicitly state: 'No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.'
3. Audit public input forms: ensure phone submission forms include carrier-mandated message frequency disclosures.
4. Submit formal remediation evidence through your carrier account manager.
Frequently Asked Questions • Carrier Spam Filters & Deliverability
Appeals typically resolve within 3 to 7 business days once required website and form disclosure remediations are verified by TCR reviewers.