Contact SMSRiver

Have questions about our telephony APIs, carrier routing, enterprise dedicated lines, or security practices? Reach our operations and engineering team directly.

Operations & Management

For general support, billing inquiries, platform feedback, and high-volume developer accounts:

Primary Email

mgmt@adstim.net

Inquiries are triaged and routed directly to on-call engineering. Expected response time: under 4 business hours.

Security & Vulnerability Disclosure

We maintain a strict coordinated vulnerability disclosure program for telephony infrastructure and web endpoints:

Security Reporting

mgmt@adstim.net

Include reproduction steps, request traces, and relevant HTTP headers. Security reports are acknowledged within 1 hour.

API Status & Incident Escalation

SMSRiver endpoints operate globally across Cloudflare edge data centers with automated synthetic monitoring:

Edge Workers: 100% Operational

REST & MCP APIs: Normal Latency (<120ms)

Inbound Telephony Trunks: Active

Frequently Asked Inquiries

Can I request dedicated private carrier numbers?

Yes. Developer and Pro tiers provide dedicated private numbers provisioned exclusively for your organization with custom webhook forwarding. Email mgmt@adstim.net to configure custom carrier lines.

How do I integrate SMSRiver into automated CI/CD test pipelines?

You can call our REST API (/api/v1/lookup/ and /api/v1/inbox/{phone_number}/messages/) or invoke our Model Context Protocol (MCP) server. See our developer documentation at /developer/ for cURL, Python, and Playwright examples.